I’m taking off one star because of a few experiences I’ve had with two front desk employees.
Our whole family has been coming to this clinic for a long time, and overall we have been very happy. My daughter had her adenoid surgery here and has now started long-term allergy shots. The doctors, nurses, and finance staff have all been kind, helpful, and professional.
Unfortunately, I have found some of my interactions at the front desk less positive. Today, I asked a question, did not fully understand the answer, and asked again. Not everyone is going to understand everything immediately the first time, and I don’t think asking for clarification or trying to explain myself should be met with impatience. I felt uncomfortable with the eye rolls, smirks, and the way the conversation was handled. At one point, one employee handed my credit card to her coworker and got up in the middle of the interaction, saying, “I need to go to the bathroom.”
I do not expect anyone to be overly friendly, but basic courtesy and professionalism make a big difference, especially in a medical setting.
Since the front desk is often the first and most visible point of contact for a clinic, I wanted to share this feedback so management is aware. This experience does not reflect the rest of the clinic, which we truly appreciate. Since my daughter will be continuing her allergy shots here, we will keep coming, and I hope future interactions at the front desk will feel more respectful and welcoming.
Sinem Bilgili Şahin